Support Agreements
At DFT we provide the support needed to keep your equipment and technology running smoothly, providing you with peace of mind. A DFT support agreement provides high quality global support and expertise and a vast range of technical support services wherever and whenever you need them, ensuring that your equipment operates at optimum performance. DFT currently offers a range of service level agreements which are flexible enough to suit a wide range of budgets and needs. Our contracts usually run from year to year, but can be extended – giving you a clearly defined budget for years to come. Our most popular agreements are Total care, Premium Care and Pro Care.
A Total Care Support Agreement from dft ensures high-performance operation with a fixed budget. Inclusive Preventive Maintenance extends the useful product life by identifying potential issues with performance and environmental conditions before they result in failures when you least want them. Total Care provides you total peace of mind, with the knowledge that your equipment is running at maximum efficiency. Total Care Support, as well as allowing you to concentrate on your core capabilities, by utilizing DFT Technical Support to diagnose problems and supply advanced exchanges of spare parts from dedicated stocks, also ensures total budget control. The support process minimizes downtime and improves productivity whilst, at the same time, allowing you to fix costs and accurately budget for support.
- On-site and 24x7 telephone support from experienced, factory-trained engineers - Inclusive spare parts supplied under advanced exchange from dedicated spares stocks - Inclusive Preventive Maintenance ensures equipment is maintained in optimal condition, identifying and preventing problems before they occur - Inclusive delivery, local import taxes and duties - Includes software updates and upgrades - Inclusive consumables - Includes all travel and expenses - Total Budget protection - Minimizes downtime - Improves productivity - Multi-year agreements protect against inflation
A Premium Care Support Agreement from dft ensures high-performance operation and superior cost efficiency. Inclusive Preventive Maintenance extends the useful product life by identifying potential issues with performance and environmental conditions before they result in failures when you least want them. Premium Care provides you peace of mind with the knowledge that your equipment is running at maximum efficiency. Premium Care Support allows you to concentrate on your core capabilities by utilizing DFT Technical Support experience to diagnose problems and supply advanced exchanges of spare parts from dedicated stocks. The support process minimizes downtime and improves productivity whilst, at the same time, allowing you to control costs and accurately budget for support.
- On-site and 24x7 telephone support from experienced, factory-trained engineers - Inclusive spare parts supplied under advanced exchange from dedicated spares stocks - Inclusive Preventive Maintenance ensures equipment is maintained in optimal condition, identifying and preventing problems before they occur - Inclusive of all local import taxes and duties - Includes software updates and upgrades - Additional discount on training and consumables - Budget protection - Minimizes downtime - Improves productivity - Multi-year agreements protect against inflation
DFT Pro Care Support is designed to minimize downtime, improve productivity and provide peace of mind. 24x7 telephone support ensures that a DFT technical expert is always available to provide the best advice and service possible. Dedicated spares stocks with advanced exchange shipment ensure that you will receive service parts in the shortest timescale, without the time consuming process of advanced purchase.
- 24x7 telephone support from experienced, factory-trained engineers - Inclusive spare parts supplied under advanced exchange from dedicated spares stocks - Includes software updates - Budget protection - Minimizes downtime - Improves productivity - Multi-year agreements protect against inflation